Deborah McMahon

Founder/Owner of Crisis Systems Management, LLC


  • Other Session
  • the (Sanctuary)
  • July 27 2023 10:35 AM - 11:35 AM

Introduction to Crisis Negotiation is a practical introductory presentation designed for security personnel to mitigate threats involving barricaded persons, suicidal persons, or persons engaged in threatening or crisis-related behavior.

Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis negotiation."